What is Sewer Management?
Sewer Management is a subscription-based protection plan for your home’s main sewer line. For a flat monthly fee, we provide emergency coverage for severe sewer line blockages and breaks, helping homeowners avoid the high cost of emergency repairs. Unlike traditional plumbing companies that charge per visit, our plan gives you peace of mind knowing you have a set cost for coverage.

Why should I have sewer line coverage?
Sewer line repairs can cost anywhere from $2,000 to over $15,000, depending on the damage. Many homeowners insurance policies and home warranty companies don’t cover sewer line issues. Without a plan in place, these expenses come directly out of your pocket. Sewer Management helps protect you from these unexpected costs, so you’re not caught off guard when an emergency happens.

How much does the plan cost?
Our plan is $20/month, plus a one-time $199 inspection fee before coverage starts. The inspection ensures your system qualifies and lets us address any immediate issues. After that, you’ll only pay your monthly fee and a 50% deductible on approved repairs when you make a claim.

What does the $199 inspection include?
Our inspection is a walk-around visualassessment of your property, reviewing all visible sewer cleanouts and accessible points. We look for signs of existing damage, blockages, or other issues that may affect your eligibility for coverage. This inspection is not a full camera scope, but it is a critical step to ensure that your system is in good standing before coverage begins.

How soon does coverage start?
Coverage begins 4 weeks after the inspection is completed and your system is approved. This waiting period helps us ensure there are no pre-existing emergency issues.

What’s covered under the plan?
We cover emergency main sewer line blockages and severe breaks that require immediate professional repair. This includes root blockages; however, root removal is billed as a separate claim. We also cover emergency situations that cause backups into your home, provided they originate in your main sewer line.

What is not covered under the plan?
We do not cover routine maintenance or preventative cleaning, issues caused by misuse or neglect, damage outside the main sewer line such as indoor drains or fixtures, pre-existing damage found during the inspection, or root removal unless filed as a separate claim.

What is the annual coverage limit?
We provide up to $7,500 per year in coverage for approved repairs. For each claim, there is a 50% deductible, which means you’ll pay half of the repair cost while we cover the rest, up to the annual cap.

Who performs the repairs?
We only work with licensed, vetted local contractors. Sewer Management handles all scheduling, quality checks, and payments to the contractors. You do not pay them directly — everything is managed through us for your convenience and protection.

How do I file a claim?
You can file a claim online, by phone, or by email. Once you submit the details, our team will review your claim to determine if it qualifies for coverage. If approved, we will send a contractor to address the issue as quickly as possible.

Can a claim be denied?
Yes. A claim may be denied if the issue falls outside the coverage terms, is due to pre-existing damage, or is caused by misuse or neglect. Even in cases of denial, we will provide documentation explaining our decision, and in many cases, we can still offer alternative repair options at a discounted rate.

How do I cancel my plan?
You can cancel at any time by sending written notice via mail. The inspection fee is non-refundable, and monthly fees are non-refundable once charged.

Do I need to be a homeowner to sign up?
Yes. Our plans are only available to property owners — not renters or tenants — because coverage applies to the main sewer line that connects the home to the city sewer system.

Is this the same as insurance?
No. Sewer Management is not an insurance company. We operate more like a service contract provider, offering coverage for specific emergency sewer issues under the terms of our plan.

What happens if I move?
If you move outside our service area, the plan will be canceled upon written notice.

What happens if my claim is denied?
If your claim is denied, you’ll still receive a detailed explanation and, in most cases, a quote for repair work from one of our contractors at competitive rates.

How do you choose your contractors?
We only partner with licensed, insured, and experienced local contractors. Each contractor is vetted for quality workmanship, professionalism, and responsiveness to emergencies.

Why is there a waiting period before coverage starts?
The four-week waiting period helps us verify that there are no pre-existing emergencies and prevents fraudulent claims from issues that existed before sign-up.

Do you offer payment plans for deductibles?
Yes. Depending on the repair cost, we may offer financing options for your deductible portion so you can get repairs done without paying everything upfront.